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National Journal of Community Medicine

Short Communication

Year: 2020 | Volume: 11 | Issue: 6 | Page No: 271-274

Reaching Out to the Urban Underserved For Continuum of Healthcare during COVID-19 Pandemic Using Available Technologies

Author: Limalemla Jamir1, Sathiyanarayanan S2, Navyakrishna Naidu3, Rakesh Kakkar4

Affiliation:

1Assistant Professor, Department of Community & Family Medicine, All India Institute of Medical Sciences (AIIMS), Mangalagiri, Guntur, Andhra Pradesh

2Assistant Professor, Department of Community & Family Medicine, All India Institute of Medical Sciences (AIIMS), Mangalagiri, Guntur, Andhra Pradesh

3Tutor, Department of Community & Family Medicine, All India Institute of Medical Sciences (AIIMS), Mangalagiri, Guntur, Andhra Pradesh

4Professor & Head, Department of Community & Family Medicine, All India Institute of Medical Sciences (AIIMS), Mangalagiri, Guntur, Andhra Pradesh

Abstract:

Background: India is one of the earliest countries to impose Nation-wide Lockdown, restricting movement of people in order to reduce the spread of COVID-19. It has brought a sudden halt to non-COVID-19 health services in terms of consultation, follow-up and access to diagnostics. Objectives: This study was aimed to maintain communication during the COVID-19 lockdown with an underserved community through available and accessible technology. Methods: A total of 32 families residing in the ‘containment zone’ be-longing to a minority community were contacted telephonically and enquired about illnesses during the lockdown, access to healthcare, COVID-19 related practices and concerns. They were sensitized about the soon-to-be launched mul-ti-dimensional mobile-based teleconsultation application by the Institute. Results: Expressed health needs were doorstep collection of samples instead of having to venture out to health facilities, availability of emergency and routine health care services. Conclusion: A unique model of tele-consultation benefitting the com-munity is proposed.

Keywords: COVID-19, underserved, teleconsul-tation, telemedicine, mhealth.

DOI: 10.5455/njcm.20200526043917

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Jamir L, Sathiyanarayanan S, Naidu N, Kakkar R. Reaching Out to the Urban Underserved For Continuum of Healthcare during COVID-19 Pandemic Using Available Technologies. Natl J Community Med 2020;11(6):271-274

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